The Conversation System equips your staff to deliver person-centered care to the patients who need it most

“Sometimes we forget the non-medical stuff that is important to a patient. Sometimes it’s big stuff, like spirituality. Sometimes it’s a smaller detail - like their love of chocolate ice cream. Whatever that detail is, it matters to them. Using the Conversation System helps me and my staff get a better understanding of our patients, and getting to know them better helps us provide better care.”

Case studies


Tools to start better conversations

Like most people with a serious illness, Nazea thought about the possibility of dying. Watch what happens when Nazea starts a conversation about the elephant in the room.

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The Conversation System in action

What happens when every staff member on an inpatient hospice unit can walk into any patient’s room fully confident that they know something important about the patient as a person?

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How the Conversation System works

Using the Conversation System, your staff will build connections quickly with the patients who need it most, improving decision-making and aligning care with your patient’s values, preferences, and priorities.

Three steps in 90 days to put people at the heart of healthcare, every time.


Firsthand Experience

Your staff learns the Conversation System by using it and applying it to their own lives.


Custom Integration

The Conversation System is tailored to your patients and your context.


Consistent Delivery

The Conversation System drives better care coordination and increased patient satisfaction.

Harnessing the elephants in the room

How does the Conversation System drive meaningful conversations in healthcare? In this video, from the Mayo Clinic’s Transform 2015 conference, Common Practice founder Nick Jehlen explores the key insights gained from harnessing the power of conversations.

The Common Practice difference

The Conversation System replaces lengthy trainings with simple behavior change tools that anyone can use.

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The research behind the system

Research shows that Common Practice tools are enjoyable to use and lead to behavior change.

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Interested in putting the Conversation System to work in your organization? Use this form to get in touch.

Conversation Event Kits

Looking for a better way to hold events about end of life issues? Our Conversation Event Kits include everything you need to host your own engaging, enlightening and fun (yes, fun) event.

Customers and Partners

Reid Hospital